I was sitting at my desk the other day and a colleague of mine poked his head in the door and said;
“Man…Schultz; you are Good on the Phone.”
I chuckled and said with a smirk;
“Thanks, but just make sure that statement doesn’t get around the office. I don’t need the mockery that will come my way with people hearing that I’m Good on the Phone!”
That conversation started me thinking. Our organization is in the process of growth and we have been interviewing for therapists as well as admissions directors for a couple of our treatment programs. So, I wondered what that really meant when my colleague said I was Good on the Phone. And, was this a skill set that could be shared.
With over 25 years in the field of Mental Healthcare, I have worked in administration, marketing, clinical services and admissions. I even did a four year stint with an advertizing agency. There are “Sales” Books, CD’s, DVD’s, Seminars, Webinars, Websites and Workbooks. I’ve participated in training, in one way or another, from most of these!
I took a few moments and compiled some of the basics that will be helpful to anyone who ends up talking with a client or a customer. I know there are quite a few clinicians and educational consultants that have private practices, who see my blog from time to time. This is information that has worked for me over the years and I hope it will be beneficial to those who frequent my blog.