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Showing posts from July, 2018

Lessons lived are lessons learned!

By Stephen C. Schultz Every once in a while, I like to go through and read some of my older posts. I've been posting some of my thoughts, experiences and parenting insights since 2008! Wow...where does the time go? Throughout the years, I have seen my kids grow up, attend college, get married and become independently responsible adults. There have been trials, frustrations, joys and accomplishments. I have tried to write these experiences in a way that makes them timeless. The term among writers is "Evergreen Content". The term evergreen certainly fits my articles. However, the term writer couldn't be further from the truth for me. I'm just a guy that writes stuff from time from to time hoping that someone else can be inspired by or learn something from one of my experiences. With that said, here are a few of my favorite posts! I hope you enjoy reading them as much as I had writing them. The Positive Influence of Books  The Roller Coaster of

Who “Owns” the client?

By Stephen C. Schultz (Editors Note: This is the written version of remarks and training I did as part of a workshop that included our residential, clinical and academic leadership. I work with a group of therapeutic residential programs . I thought it would be nice to share some of these thoughts with those who happen to view my blog. I hope this is helpful in some way.) There is a trend in business where the latest language around customer satisfaction and word of mouth referrals is the term “Advocacy”. This is where a customer actually advocates for the organization they are doing business with. I have chosen a career that specializes in teen residential treatment. Our clients include the student, their family, their therapists, their school educators and counselors and often many others just to name a few. The majority of our clients demonstrate this principle of “Advocacy” in one way or another. We see this principle in different forms at all of our tre